Privacy Policy

PRIVACY POLICY 

Think Big Tax Pty Ltd (ABN 26 649 244 075) ("Think Big", "we", "us", "our") respects your privacy and is committed to protecting your personal information. 

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information, and how you can access or correct your personal information or make a privacy complaint. 

By providing your personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. 

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Privacy (Tax File Number) Rule 2015. 

1. OUR COMMITMENT TO PRIVACY 

We are committed to protecting your privacy and handling your personal information in an open, transparent and responsible manner. 

As a tax and accounting practice, we routinely handle confidential financial and personal information and recognise our professional obligations of confidentiality. We take reasonable steps to ensure that personal information is protected from misuse, interference, loss, unauthorised access, modification and disclosure. 

We may update this Privacy Policy from time to time by publishing changes on our website. We encourage you to review this Privacy Policy periodically to remain informed of any updates. 

2. WHAT PERSONAL INFORMATION WE COLLECT 

The personal information we collect depends on your dealings with us and the services we provide.

The information we may collect includes: 

• your name; 

• date of birth; 

• residential, postal and email address; 

• telephone number; 

• business and employment details; 

• Australian Business Number (ABN); 

• Tax File Number (TFN), where required for tax-related services;

• bank account details; 

• superannuation information; 

• financial, taxation and accounting information; 

• identity verification documents; 

• information about your interactions with us; 

• information contained in correspondence between you and us; and

• information submitted through our website, online forms or enquiries. 

We may collect personal information directly from you or from third parties authorised by you. 

3. HOW WE COLLECT PERSONAL INFORMATION 

We may collect personal information when you: 

• use or access our website; 

• contact us by telephone, email or written correspondence;

• complete online or paper forms; 

• engage us to provide professional services; 

• provide documentation or information relevant to our services; 

• communicate with us through social media or other electronic communication channels; or 

• interact with us in person. 

We may also collect personal information from: 

• the Australian Taxation Office; 

• financial institutions; 

• employers; 

• superannuation funds; 

• brokers; 

• financial advisers; 

• other professional advisers authorised by you; 

• publicly available sources where permitted by law; and 

• cookies, analytics tools and similar technologies used on our website. 

Where lawful and practicable, you may choose to remain anonymous or use a pseudonym. However, in most circumstances we will be unable to provide tax, accounting or advisory services without collecting your personal information. 

4. TAX FILE NUMBER INFORMATION 

Where we collect Tax File Number (TFN) information, we do so only where authorised or required by law and only for purposes directly related to providing taxation and associated professional services.

We handle TFN information in accordance with applicable legislation and take reasonable steps to protect it from misuse, loss, unauthorised access, modification and disclosure. 

5. WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION

We may collect, hold, use and disclose your personal information to:

• provide tax, accounting, bookkeeping, advisory and related professional services;

• prepare and lodge taxation returns, activity statements and other documents;

• communicate with you regarding our services; 

• respond to your enquiries; 

• send service, support and administrative communications; 

• verify your identity; 

• comply with our legal, regulatory and professional obligations; 

• maintain client records; 

• administer our business, including billing and record keeping; 

• improve our website and services; 

• send marketing communications, newsletters and updates where permitted by law; and 

• any other purpose reasonably related to the above. 

If you do not provide the personal information we request, we may not be able to provide you with the services you have requested.

6. WEBSITE USE, COOKIES AND ANALYTICS 

When you visit our website, we may automatically collect information including:

• your IP address; 

• browser type; 

• device information; 

• pages visited; 

• date and time of access; and 

• website usage information. 

We use cookies and similar technologies to improve website functionality, analyse website traffic and improve user experience. 

Most web browsers allow you to control cookies through your browser settings. Disabling cookies may affect the functionality of parts of our website. 

We may use website analytics tools, including Google Analytics, to understand how visitors use our website and improve our services. 

For information about how Google handles personal information, please refer to Google's Privacy Policy. 

7. WEBSITE LINKS 

Our website may contain links to websites operated by third parties. These links are provided for your convenience only. 

Unless expressly stated otherwise, we are not responsible for the privacy practices or content of those third-party websites and have no control over them. 

We encourage you to review the privacy policies of any linked websites before providing your personal information.

8. ONLINE ADVERTISING AND REMARKETING 

We may use advertising and marketing tools provided by third-party platforms, including Meta (Facebook and Instagram) and Google. 

These tools may collect information about your interaction with our website, including pages visited and actions taken. 

This information may be used to: 

• measure advertising performance; 

• improve our marketing activities; 

• create audiences for advertising purposes; and 

• display relevant advertisements to people who have previously interacted with our website. 

These third-party platforms process information in accordance with their own privacy policies. 

You can manage your advertising preferences through the privacy settings available on the relevant platform. 

9. DISCLOSURE OF PERSONAL INFORMATION 

We may disclose your personal information to: 

• the Australian Taxation Office and other government agencies; 

• software and technology service providers; 

• cloud storage providers; 

• document management providers; 

• IT support providers;

• marketing and analytics providers; 

• financial institutions; 

• superannuation funds; 

• professional advisers and consultants; 

• other persons authorised by you; and 

• any other person or organisation where disclosure is required, authorised or permitted by law. 

We do not sell your personal information to third parties. 

10. OVERSEAS DISCLOSURE OF PERSONAL INFORMATION 

Some third-party service providers we use may store or process personal information outside Australia. 

Where this occurs, we take reasonable steps to ensure that those recipients handle personal information in a manner consistent with the Australian Privacy Principles. 

11. DIRECT MARKETING 

We may send you direct marketing communications about our services, newsletters, updates and information we believe may be relevant to you, in accordance with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth). 

You may opt out of receiving marketing communications at any time by:

• using the unsubscribe link included in our communications; or 

• contacting us using the details below. 

We will process your request within a reasonable period.

12. SECURITY OF PERSONAL INFORMATION 

We may hold your personal information electronically and in hard copy. 

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. 

Our security measures may include: 

• secure cloud-based systems; 

• password protection and multi-factor authentication where appropriate; • restricted staff access; 

• staff confidentiality obligations and privacy training; 

• secure document storage; 

• cyber security measures including firewalls, intrusion detection and virus protection; and 

• secure destruction or de-identification of personal information when it is no longer required. 

While we take reasonable precautions, no method of transmitting information electronically or storing information can be guaranteed to be completely secure. 

13. RETENTION OF PERSONAL INFORMATION 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce our agreements. 

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

14. ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION 

You may request access to the personal information we hold about you and request correction if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading. 

We may require you to verify your identity before providing access. 

Where permitted by law, we may refuse access, in which case we will provide reasons for our decision. 

15. PRIVACY COMPLAINTS 

If you believe we have breached the Privacy Act or have concerns about how we have handled your personal information, please contact us using the details below. 

We will acknowledge your complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the: 

Office of the Australian Information Commissioner (OAIC) 

GPO Box 5288 
Sydney NSW 2001 

Phone: 1300 363 992 
Website: www.oaic.gov.au

16. CONTACT US 

For further information about this Privacy Policy, to access or correct your personal information, or to make a privacy complaint, please contact us: 

Think Big Tax Pty Ltd 
ABN 26 649 244 075

215 Payneham Road 
St Peters SA 5069 
Phone: (08) 7444 4266 

Email: admin@thinkbigbusiness.com.au
Website: www.thinkbigbusiness.com.au

Last Updated: June 2026